Resume workflow

Check following cases on how to handle stucked workflows.

Case 1: Workflow is stuck on approvals

In case of any changes in the logic of a process, or in case of a stuck workflow, or for example the approvals were sent to the wrong approvers, it’s always possible to cancel and restart a workflow via script:

var current = new GlideRecord("table_name_the_workflow_runs_for");
current.get("sys_id_of_the_record_for_which_we_Want_to_restart_the_workflow");
var comment = "Comment to be added to the existing approvals that will be set as cancelled";
new WorkflowApprovalUtils().cancelAll(current, comment); 
new Workflow().restartWorkflow(current);

Case 2: Workflow has been cancelled due an error

From the wf_context record, in the related list “Workflow Executing Activities” we need to add the UI action “New”. Selecting configured > list control and uncheck “Omit new button” will do the trick.

Then note the sys_id of the activity in the related list “Workflow Activity History” from which we want to go back to. Go to the workflow context, create a new Workflow executing activities record. As all fields are read-only, disable the UI policy “default read only”. From the activity reference field search for the sys_id you copied before, make sure record is in executing state, and submit then nudge the workflow, or update the record the workflow is running against.