When editing an ACL record there is a flag “Advanced”
Wrong opinion: setting Advanced flag to false deactivates execution of script (field “Script”).
Correct information: Advanced flag only controls visibility of the Script field. There could be some code in the “Script” field that you don’t see, but it will be still executed.
When a server-side script only needs to know how many records match a condition, GlideRecord with getRowCount() is usually the wrong tool. It works, but it is a …
ref_ queries are one of those ServiceNow features that are useful, slightly obscure, and easy to misuse. They show up when you start from a base table such as task, but …
Email client templates are one of the simplest ways to make agent communication faster and more consistent in ServiceNow.
Andre Dev Log