Jun 13, 2026
5 min read
Announcement Message Best Practices in Service Portal
Announcements are useful precisely because they interrupt normal browsing. That is also why they are easy to misuse. If every portal update becomes an announcement, users …
ServiceNowService PortalUXCommunication
Jun 1, 2026
4 min read
Escape Special Characters in UI Messages
UI Messages look like plain text until one of them passes through a JavaScript or Jelly-rendered path and suddenly stops at the first apostrophe.
ServiceNowUI MessagesLocalizationJavaScript
May 2, 2026
5 min read
When to Use addEncodedQuery() and applyEncodedQuery()
Encoded queries are one of the fastest ways to move a filter from a list view into a script.
ServiceNowGlideRecordEncoded QueryPerformance