Andre Dev LogServiceNow
29 items tagged with "ServiceNow"
Posts
Querying ref_ Fields on Extended Tables
ref_ queries are one of those ServiceNow features that are useful, slightly obscure, and easy to misuse. They show up when you start from a base table such as task, but …
ServiceNow Email Client Templates: Best Practices
Email client templates are one of the simplest ways to make agent communication faster and more consistent in ServiceNow.
ACL Misconceptions That Hurt Performance
ACLs are easy to treat as a pure security feature and forget that they also sit on a hot path. When an instance loads a form, renders a list, or reads fields through …
Minimize Server Lookups in Client Scripts
Client scripts get slow and noisy when every small decision turns into another server call. Most of the time, the real problem is not the API. It is choosing the wrong …
Querying Tables Best Practices
Querying tables is one of those things that looks harmless until the same script runs against production-sized data. A query that feels fine with a few hundred records …
GlideSubstituteURL: The Useful Part
If you look up GlideSubstituteURL, the method list can be distracting. You see names like notify(), notifyAll(), wait(), hashCode(), equals(), and getClass(), and it is …
ACL: understanding Advanced flag
When editing an ACL record there is a flag “Advanced” Wrong opinion: setting Advanced flag to false deactivates execution of script (field …
iKosak Sync Now is open source
VS Code extension iKosak Sync Now for ServiceNow development is now open source. Hosted on Github, powered by Github Actions and everyone can contribute 🎉. Go check the …
Resume workflow
A few ways to resume a stucked workflow
Using Moment.js in ServiceNow
Moment.js is great library for interacting with date and time. It helps you parse, validate, manipulate, and display dates. Did not hear about Moment.js? Check the docs. …
VS Code extension for ServiceNow
Edit ServiceNow scripts with your text editor and upload with a shortcut when done
Popup info links for Service Portal
Sometimes customer needs to put much text into the Annotation for a Catalog Variable. Here is how we can show this information using a modal popup. We will link a KB …
Fixed query for left navigation
This article will tell you about the posibility of setting fixed filter parameters for navigarion module. User is not able bypass such filter. Goal Click on …
Exclude table from UpdateSet
All customizations made in tables, that extending sys_metadata are tracked to current UpdateSet. But sometimes we need to exclude some of them. Goal You want some …
Snippets
When client scripts rely on multiple GlideAjax calls, callback nesting can quickly become hard to read and maintain. A small Promise wrapper gives you cleaner flow, …
Every ServiceNow instance has an OOB page for codesearch: …
Server URL is stored in following property. gs.getProperty('glide.servlet.uri') Note 1: This property does not exists in the sys_properties table, but hard coded in …
There is a possibility to login to the instance via the URL. You just pass you login name and password via URL paremeters like follows: …
Not an easy to find functionality is hidden in this UI macros. It is being loaded on every form and renders context menu: context_form_header
Variable selectedSysIds will consist of sys_id`s of selected records. To be used from a UI Action (List). var selectedSysIds = g_list.getChecked();
Useful snippets for working with URL from a lient script Redirect to a page with a form for creating a new record var query = [ "active=true", …
Most of the times its much easier to work with encoded query instead of builing a query with GlideRecord API: var query = "category=Hardware^priority=1"; var gr …
GSlog is the best way to output log infos from ServiceNow server scripts. Consider this snippet to get started. var logger = new global.GSLog('','My script'); …
Another tiny guide
Admins getting security constraints even though ACL has Admin override checked
From email to any record
How to redirect to another portal from record producer
